Refund Policy

01Service-based refunds

• Payments for digital marketing, consulting, strategy, branding, design and custom development services are non-refundable once the project has started.
• If a project is cancelled before any work has begun, a partial refund may be issued after deducting administrative and processing costs.

02Software and product refunds

• Payments for custom-built software, SaaS solutions or licensed products are non-refundable once access has been provided or development has begun.
• Subscriptions can be cancelled for future billing cycles, but no refunds are issued for the current or any past billing period.

03Exceptional cases

Refunds may be considered only if:

• About Digital fails to deliver the agreed service due to internal reasons, and
• A written refund request is submitted within 7 days of payment.

All refund decisions are made at the sole discretion of About Digital.